FAQYour Questions Answered

General information

What type of furniture does Kettnaker offer?
Kettnaker manufactures exclusive system furniture, including lowboards, sideboards, shelving systems, closets, TV walls, display cabinets and tables. The furniture can be customized and is suitable for living rooms, dining rooms and bedrooms. They combine functionality with aesthetics and reflect the personality of their owners.
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Does Kettnaker use sustainable production methods?
For us, sustainability means producing high-quality furniture that can last for generations. Our entire production takes place exclusively at our site in Dürmentingen, Germany. This enables short delivery routes and contributes to quality assurance. We therefore focus on longevity and regionality as a contribution to sustainability in practice.
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Where can I view Kettnaker furniture?
Kettnaker has a main showroom in Dürmentingen. Another one is in Bosfeld Castle. We also work with over 200 high-end specialist retailers in countries such as Germany, Austria, Switzerland, the Netherlands and Belgium, where customers can view their products and receive advice.
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Products

Where is Kettnaker furniture manufactured?
All production steps of our furniture manufactory, the design, development and production, are 100% “Made in Germany” and take place at our location in Dürmentingen.
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What materials can I choose for my furniture?
We offer a large selection of high-quality materials for our furniture systems, including matt and high-gloss lacquer, rear-lacquered glass in matt and gloss in over 20 colors as well as open-pore fine wood veneers. Special colors and materials are also possible. Currently, aluminum, Fenix, ceramic and melamine, black steel, concrete look, linoleum and stone are also available. You can see which version is available for which product on the product pages.
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Purchase and delivery

Does Kettnaker offer an installation service?
The professional assembly of our furniture is coordinated and carried out by our specialist dealers. Your dealer will be happy to provide you with further information and can organize the assembly service for you.
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Can I buy Kettnaker furniture directly from the factory?
Kettnaker sells its furniture exclusively through high-end specialist retailers. This enables us to guarantee you first-class advice and support from our selected partners. Exceptions are special outlet sales.

However, you can visit our showroom at any time by appointment to be inspired and receive comprehensive advice. Our team looks forward to advising you personally and presenting our furniture to you in a stylish ambience.
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Why doesn't Kettnaker have an online store?
At Kettnaker, we believe that furniture is more than just a product - it is an expression of personality, a part of your living environment. Every piece of furniture should be perfectly tailored to your wishes and your room, and this is difficult to achieve online. The quality, materials and details of our furniture are best experienced and felt on site. That's why we rely on personal advice from our specialist dealers, who understand your individual needs and provide you with comprehensive support. We want you to be able to choose your Kettnaker furniture consciously and full of anticipation - and the best way to do this is with a personal consultation and a sensory experience on site.
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How long does it take for custom-made furniture from Kettnaker to be delivered?
The delivery time for custom-made furniture depends on the materials chosen. For certain materials, such as glass, we work with external suppliers, which can affect the delivery time. Currently, the delivery time is usually between 8 and 10 weeks. For more precise information, please contact your specialist dealer.
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Care and maintenance

How do I care for my Kettnaker furniture properly?
Care varies depending on the material. Wood veneer, for example, should be protected from direct sunlight and cleaned with a soft, damp cloth. It is recommended not to use furniture polish. We have compiled details on furniture care for you in the “Furniture care” section. Special care sets are available in the Kettnaker care store.
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Customer Service

How do I proceed if I have a complaint about my Kettnaker furniture?
In the event of a complaint, please contact the retailer from whom you purchased your Kettnaker furniture directly.
The dealer is your contractual partner and will handle the complaint professionally and quickly for you. They will be available to answer any questions you may have about the complaints process and will coordinate further processing with us.
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Is there a guarantee on Kettnaker furniture?
Yes, Kettnaker furniture comes with a guarantee. For detailed information on the guarantee period and conditions, please contact your specialist dealer.
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Customised and special requests

Does Kettnaker also offer furniture for small rooms or special room concepts?
Yes, our made-to-measure furniture systems offer flexible solutions for rooms of all sizes and special room concepts. Thanks to individual customization options in terms of dimensions, materials and functions, our furniture can be perfectly adapted to the requirements of small rooms or unusual layouts. Our specialist dealers will be happy to provide you with personal advice.
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Can I customize Kettnaker furniture?
Yes, Kettnaker offers the possibility to fully customize furniture. Customers can freely choose materials, colors and configurations to create pieces of furniture that perfectly match their space and style.
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Categories

General information
Products
Care and maintenance
Purchase and delivery
Customised and special requests
Customer Service
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